Every call answered. Every storm lead worked. Every estimate followed up until it’s signed or dead. Cibbee runs the office work that eats your day — so your crews stay on roofs and nothing falls through.
Built by a general contractor who runs it on his own company every day.
The work gets done. The follow-up doesn’t. Here’s where it actually goes.
You’re 30 feet up with a nail gun. They call the next guy on the list before you’re back down the ladder.
Hail hits, 60 leads land in two days, and the ones you didn’t get to on day one are gone by day three.
It went out. It never got a second touch. It didn’t get told no — it just quietly expired.
Adjuster meeting, supplement, approval, build. Four moving parts per job and it all lives in your head.
Fifty happy roofs last year. Nine reviews. The next homeowner is checking that number right now.
Not enough work for a full-time office manager. Way too much for you to keep doing at 9pm.
Not a dashboard you have to remember to open. It works the pipeline whether you touch it or not.
A new lead gets a real reply in seconds — text and email — at 2pm on a roof or 11pm on a Sunday. The first responder usually wins the job.
Retail work and insurance work are two different jobs, so they get two different lanes — each with its own stages, follow-up and reporting.
Inspection, adjuster meeting, supplement, approval, build, final invoice. Every claim sits on a stage with a date on it — not in your head.
A call you can’t take turns into a text conversation instead of a voicemail nobody checks. The lead stays warm while you finish the job.
The ask goes out automatically at the moment the homeowner is happiest — final walkthrough, not three weeks later when the feeling’s gone.
Every proposal gets chased on a schedule until it’s signed or it’s a no. You stop wondering which ones are still alive.
Free inspections, adjuster meetings and walkthroughs book straight onto the right calendar, with reminders so they actually show up.
Answers the questions a homeowner always asks, qualifies the job, and books the inspection — then hands you a human when it should.
Calls, texts, email, web chat and social messages land in one thread per homeowner — so nobody gets answered twice or not at all.
How leads come in, who touches them, where they stall, what a job looks like from first call to final invoice. Your process, written down.
Pipelines, automations, calendars, forms, the receptionist, the review engine — all built to your workflow and tested end to end before you touch it.
You get the leads, the bookings and the reporting. I keep tuning it as your season changes.
I own a general contracting company. Cibbee runs its back office every single day — the pipeline, the follow-up, the invoices, the crew. I didn’t build it to sell it. I built it because I needed it, and it’s been running on my own company, with real money on the line, long before I offered it to anybody else.
That’s the whole difference. I know what a supplement is. I know what it feels like when a $12,000 estimate goes quiet. You won’t spend the first month teaching me your trade.
Not a slide deck — the real thing, working a real roofing pipeline. Pick a time that works, or send a note and I’ll come back to you.
Tell me what you run — crew size, where you work, whether you’re mostly retail or mostly insurance — and I’ll tell you straight whether this is a fit before you ever get on a call.